tp553's Privacy Policy

This Privacy Policy ("Policy") sets out the terms for processing personal information between the tp553 platform ("we", "our") and users of our website and related services ("you", "user"). This Policy applies to all tp553 services, websites, applications, and digital channels.

By using our services, you are considered to have given your consent to the terms described in this Policy. If you disagree with any part of this Policy, please stop using our services and contact us at [email protected] for assistance.

tp553 may collect various types of information to operate its services smoothly. The categories of information collected are detailed below:

a) Identity Information

• Full name and date of birth — for account verification and age confirmation
• National ID card or passport details — for identity verification purposes
• Username and password — for account security

b) Contact Information

• Email address — for account notifications and communication
• Mobile number — for two-step verification and transaction confirmation
• Address — where required for legal verification

c) Financial Information

• bKash, Nagad, Rocket, Upay account numbers — for transaction processing
• Bank account details — applicable for bank transfers
• Transaction history — for service improvement and fraud prevention

d) Technical Information

• IP address and device identifier information
• Browser type and operating system information
• Cookies and session data — to improve the user experience
• Login time and platform usage patterns

e) Gaming Activity Information

• Betting history and preferred games — to ensure responsible gaming
• Deposit and withdrawal patterns — to maintain service security
• Session duration and frequency — for monitoring user wellbeing

tp553 uses your information only for specific and legitimate purposes. We process your personal information for the following reasons:

Service Delivery & Operations

Your provided information is essential for managing your account registration, verification, login, and gaming activity. This information is also used to accurately complete financial transactions — deposits and withdrawals.

Security & Fraud Prevention

Information is analysed to protect your account and our platform from unauthorised access, fraud, and misuse. Monitoring is carried out through automated and manual methods to detect suspicious activity.

Responsible Gaming

By monitoring your gaming patterns, we can identify potentially problematic behaviour and provide timely support. This process is carried out entirely for your wellbeing.

Customer Support

Our 24/7 live chat and email support team has access to your account-related information, which ensures fast and effective problem resolution.

Legal Compliance

We are required to retain and provide certain information in accordance with applicable laws. In such cases, we only disclose information to the extent required by law.

Protecting your personal information is tp553's highest priority. We store your information following international-standard security practices.

Technical Security Measures

• SSL/TLS Encryption: All data exchanged between you and our servers is protected by industry-standard SSL encryption.
• Data Encryption: Sensitive information is kept in an encrypted state even when stored on our servers.
• Firewall & Access Control: Only authorised staff can access specific information.
• Regular Security Audits: Our systems undergo regular security reviews.

Retention Period

Your information is retained for as long as the service is active and, after account closure, for as long as necessary to meet legal obligations. Financial transaction records are generally kept for the period defined under applicable financial regulations.

tp553 never sells your personal information to third parties. However, disclosure may be necessary in the following limited circumstances:

Service Provider Partners

Limited information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, Upay, and banking partners), technical support, and fraud prevention services. These partners operate under strict confidentiality agreements.

Legal Authorities

Information may be provided to relevant authorities in the case of a court order or applicable legal obligation. In such cases, we will try to notify you unless we are legally prohibited from doing so.

Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may also be transferred. We will notify you as far in advance as possible before any such change.

What we never do: We do not sell your information to marketing companies, share it with third parties for advertising purposes, or disclose it for non-essential purposes without your consent.

Our website uses cookies and similar technologies to improve your browsing experience.

Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and basic functionality — the site cannot work without these.
• Performance Cookies: Used to monitor page load times and technical errors.
• Functional Cookies: To remember your language preference and user settings.
• Analytics Cookies: To analyse anonymous usage patterns for service improvement.

Cookie Controls

You can disable non-essential cookies through your browser settings. Please note that disabling essential cookies will prevent many features from working correctly and you will not be able to log in.

tp553 believes you have the right to play an active role in protecting your information. Your key rights are described below:

Access

You can request at any time to know what information we hold about you. We will provide you with a summary of that information within a maximum of 30 business days.

Right to Rectification

If any information stored in your account is incorrect or outdated, you can request a correction. This can be done through the account settings page or via our support team.

Opt Out of Marketing

You can request to be removed from our marketing communications (emails or messages) at any time. However, essential account-related communications (such as transaction confirmations) will continue.

Account Closure Request

You can request to permanently close your account. In this case, all information except what is required to meet legal obligations will be deleted.

tp553's services are for individuals aged 21 or older only. We do not knowingly collect any personal information from minors.

Age verification is mandatory at the time of account registration. If we receive evidence that a user is under 21, we will immediately close that account and delete all collected information.

If you suspect that a minor is using our platform, please let us know at [email protected].

We may revise this Privacy Policy from time to time. Depending on the nature of the change, we will notify you in the following ways:

• Major changes: Via email and a clear notice on the site at least 14 days in advance.
• Minor changes: By updating the date on this page.

Continuing to use our services after any change will be considered as your consent to the updated Policy. If you object to a policy change, you may close your account.

Previous versions of this Policy are kept on file and can be provided upon request.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our privacy team. We take every request seriously.

We typically respond to enquiries within business days. For urgent matters, contacting us via live chat is the most effective option.